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FAQ

Where are Havaianas manufactured?

Havaianas are manufactured in Brazil.



How do I know my Havaianas size?

You may refer to the Size Guide to know the right size of Havaianas for you.



Can I pre-order if the product is out of stock?

We do not offer pre-ordering, please check the updated availability of the products you like on havaianas.com/en-in or view and purchase similar products.



What should I do if my payment fails?

Please ensure that the information entered is accurate and retry payment after sometime. If the amount is debited from your account even after a payment failure message, be rest assured that it will be credited back within 7-10 days, based on confirmation from your bank.



Can I buy additional straps for my Havaianas?

We are sorry to inform you that we don’t sell straps separately.



How can I get my Havaianas repaired?

Unfortunately we do not offer repairs.



How do I clean my Havaianas?

Havaianas flip-flops are made from rubber and should be cleaned with a mild detergent in warm water. Use a soft sponge (non-abrasive) to clean off the dirt and rinse. Please do not bleach or put into a washing machine, it may cause damages.



How long does a pair of Havaianas last?

The durability of your Havaianas depends on usage, type of floor/ground, and product care, amongst other factors.



What are the payment options and in what currency will I be charged in?

We accept credit card, debit card, net banking and COD(Cash on Delivery) payments. The currency that would be ₹(INR- Indian Rupee)



How long will it take to process my order?

All orders are shipped from our warehouse in Nashik, Maharashtra and are sent to you via our courier partners. From the time of order confirmation, it may take 7-10 days for the order to reach you depending on your location. While we strive to deliver your orders within the said time, we may encounter delays due to unforeseen circumstances, such as natural calamities, civil disturbances, or similar circumstances, peak season and holidays.



Can I return/exchange my Havaianas?

Please read our terms and conditions on Returns and exchanges.



Where else can I buy Havaianas in India?

To find an Havaianas Store near you click here. You can also find Havaianas on Myntra, Flipkart and Amazon and all select department stores across the country.



How can I place a bulk/coporate order?

Please send all corporate queries to corporate@alpargatas.in

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