You can get in touch with us via telephone or via the online form.
Click on the following link to find our telephone numbers and online contact form.

Where does the Havaianas name come from?

Havaianas means “Hawaiians” in Portuguese, inspired by the namesake holiday destination which perfectly embodies the endless summer lifestyle and is so similar to the Brazilian lifestyle.

Is Havaianas a Brazilian brand?

Yes, Havaianas is a Brazilian brand, founded by Alpargatas in 1962.

When were Havaianas first created?

Havaianas came to life on the 14th of June 1962 – the first brand to introduce “flip-flops” in Brazil. A patent for its industrial model was registered for the brand in 1964 under the title: “New insole model with fork.” Today, the brand is used by people from all over the world and from all walks of life.

How many pairs of Havaianas are sold annually?

Each year, more than 220 million pairs of Havaianas are sold. That equates to 602,740 pairs a day, 25,114 pairs an hour, 418 pairs a minute and 7 pairs every second!

How many Havaianas styles are there?

Havaianas release collections annually with hundreds of styles! We also offer limited edition styles every season, including styles exclusive to our online store. Sign up to our newsletter and you’ll be the first to hear about new styles, competitions, free shipping promotions, and more.

Where are Havaianas produced?

Havaianas are produced in Brazil. One Havaianas factory is located in Campina Grande, the second-most populous city in the state of Paraiba, with approximately 385,000 inhabitants, and a second factory opened in 2013 in Montes Claros, Minas Gerais.

In which countries are Havaianas available?

Havaianas are sold in more than 100 countries around the world.

I want to stay up to date with brand news and new product releases

Do you want to keep up to date with Havaianas brand news and new product releases? Easy! All you need to do is sign up to receive Havaianas India emails. Enter your email details at the bottom of the Havaianas India homepage and you’ll be first to know about new arrivals, online exclusives, special offers, and events.

In terms of Corporate Social Responsibility, what initiatives and actions have Havaianas taken?

We collaborate with the Institute for Ecological Research of Brazil (Instituto de Investigación Ecológica de Brasil: IPÊ) and Conservation International. You can find more information here.

I would like to know about Havaiana’s history. How can I find out more?

Here’s a little bit of history for you! Havaianas were created in Brazil in 1962 and were originally inspired by the Japanese Zori sandal. Havaianas are still made of quality Brazilian rubber, the texture of Havaianas rubber soles are like rice grains, one of the many design details that make Havaianas unique. If you’d like to know more about us and our history, please visit our History Page.

How do I open an account?

You can create an account in our online store, here.

With an account,

  • You will be able to easily check your orders at any time from your account.
  • You will have access to special and exclusive offers that are only available to account holders.
  • You will be able to create a wish list to keep tabs on your favorite products.
  • You will be able to create and save all the shipping addresses you wish.
  • You can keep the details of your credit card for future purchases, saving you the bother of having to enter them every time you make a new purchase.

Can I open an account if I have placed an order as a guest?

Yes, you may open an account after having placed an order as a guest. You can also open an account during the purchasing process when you complete your order.
Remember that any orders placed as a guest will not show if you create your account after placing the order.

How long will it take to receive my order?

All orders are shipped from our warehouse in Nashik, Maharashtra, and are sent to you via our courier partners. From the time of order confirmation, it may take 7-10 days for the order to reach you depending on your location.
While we strive to deliver your orders within the said time, we may encounter delays due to unforeseen circumstances, such as natural calamities, civil disturbances, or similar circumstances, peak season, and holidays.
Orders placed on the weekend will usually be processed within the next business day.

Please note, when an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

How do I know if my order has been processed & dispatched?

Once your order leaves our warehouse, you will receive an e-mail & SMS together with your order tracking number.
You can always know your order status by simply logging in to your account and go to “Track My Orders”. Enter your order number to check the details of the order.
Even if you carried out the order as a guest, you will be able to follow your order here.

Can I make changes to my shipping address after my order has been placed?

Unfortunately, we’re unable to make changes to your order once you’ve placed it. This includes changing size or style, delivery address, or the payment method.
Still need help. No worries –drop in a line at support@havaianas.in with your order number.

What happens if i receive an incorrect item?

Oops, on the odd occasion a mix up may occur.
If you believe you have received an incorrect item, please send details together with a photo to our Customer Service team by submitting a request.

What do i do if my product is faulty?

We pride ourselves on the quality, comfort, and style of our product. We only use premium Brazilian rubber in all our products and the magic formula hasn’t changed since the first pair rolled of the production line in 1962.
If you believe you have a faulty product, however, we can help you out. We offer a 6-month replacement warranty on all Havaianas purchased from our online store, or from any one of our authorized resellers throughout Australia. Our process to analyze faulty claims is really easy – just drop us a line via our contact form below or send us an email: support@havaianas.in and we’ll take a look.
Unfortunately, we will not replace items that we reasonably believe to be worn or damaged through improper use.

What is your return policy?

We want you to be 100% happy with your new Havi’s!
If, for any reason you’re not happy with your online order or have ordered the wrong product and wish to return it, we’re happy to offer a refund or exchange within 30 days of purchase, provided that:

  • The item has not been worn
  • The item is returned in its original packaging with tags attached
  • A printed copy of the order invoice e-mail with details of the reason for return is supplied

Other things you should know
We only accept returns for products purchased online at Havaianas.in
If you purchased your Havi’s from another Havaianas Authorised Retailer in India, please return to the place of purchase with your original receipt so that an exchange or refund can be organized. Keep in mind that each store will have their own return policies, and these may differ from Havaianasindia.in policy!

Still, need help? No worries – drop us a note by submitting a request on our contact form and we will happily help you out.

How do i return an item(s) for a refund or exchange?

Returning your item is simple – just follow these easy steps!
Login to your account. Go to My Orders and there you will find the Returns tab.
Select the product/s you wish to return and select the reason for return from the drop-down menu and click submit.
Place the original item(s) (with tags attached) along with the original order confirmation email in a mail bag.
Your refund will be processed within 15-25 business days following receipt and assessment of the item(s) for return.
We recommend Registered Post and saving the tracking number as Havaianas are not accountable for missing items. Don’t forget – return mail costs are the responsibility of the customer.
Refunds will be processed via your original method of payment.
Please return only the product/s associated with the return request

What are the payment options for me?

We accept credit cards, debit cards, net banking, and COD(Cash on Delivery) payments. The currency that would be ₹(INR- Indian Rupee)

What should I do if my payment fails?

Please ensure that the information entered is accurate and retry payment after some time. If the amount is debited from your account even after a payment failure message, be rest assured that it will be credited back within 7-10 days based on confirmation from your bank.

What do I do if the item I am looking for is no longer available online?

Unfortunately, popular items can sell out quickly online. If you’ve seen something you must have, be sure to snap it up quickly before it goes. However, if the item you are after is sold out online, please visit or contact your local store to see if the item is still available there. You can find your nearest store by visiting the Store Locator.
We can also notify you if the item comes back into stock in your selected size. Be sure to enter your email address on the product page to be notified.

Aside from the website, where can I buy Havaianas from?

Apart from our website- you will also find us on Myntra, Flipkart, Tata Cliq, Nykaa & Amazon.
Not into online shopping? That’s ok! We have plenty of stores across India that you can shop at. You can find your nearest store by visiting our Store Locator.

Since 1962 Havaianas have been producing thongs made from a patented premium Brazilian rubber formula and nothing else.
We stand by the quality of our products and offer a 6 month replacement warranty on all Havaianas products purchased from our online store, or from any one of our authorized retailers throughout India.
For more info about our warranty drop us a note by line at support@havaianas.in and we will be happy to help you out.

Are havaianas quality tested?

Yes! Every pair of Havaianas undergoes strict quality control tests before leaving the factory in Brazil.

HOW SHOULD I CLEAN MY HAVAIANAS?

We recommend the following procedure to clean your Havaianas thongs.

  • Rinse your Havaianas in warm water
  • Brush the sole and the straps with mild soap using a soft bristle brush
  • Rinse until all the soap is removed
  • Dry with a soft cloth or leave to dry out of direct sunlight

The process above allows you to clean without damaging the product. In the case of light colours (such as white) as with any shoes, we cannot guarantee that the product will completely recover the original tone, as this will depend on the use and frequency of cleaning.
Do not wash any Havaianas products in a washing machine as it will damage the product.

Is it necessary to register to place an order?

You can place an order as a guest. But you would miss out on all our advantages of easy check outs and miss out on our amazing sales & new collection information.

How can I place a bulk/corporate order?

Please send all corporate queries to customercare@havaianas.in.

How long does a pair of Havaianas last?

There is not exact answer to this because the durability of a pair of Havaianas depends on several factors, such as frequency of use, type of use, type of ground and how you care for your Havi’s…among others.

What are Havaianas made of?

Proudly made in Brazil since 1962, Havaianas are crafted from a top secret, patented premium Brazilian rubber formula – a hallmark of the Havaianas brand.

I would like to purchase new straps. Is that possible?

We are sorry but we do not sell straps separately.

How can I get my Havaianas repaired?

Unfortunately, we do not offer repairs.

How can I find out what size I am?

You will find your size on the following size chart, here.

What is my Havi’s size?

Havaianas sizing is Brazilian, which is different to European sizes.
To find the best Havaianas size for you, visit our Size Guide.

How do i find the brazilian size on my havi’s?

Havaianas are available all over the world, and as a result can often be found with multiple sizes listed on the sole.
In India, our conversions and comparisons are always made using the Brazilian size as a base. The Brazilian size will always be the most prominent on your Havaianas – we’ve circled it so you can find it!

Why do Havaianas thongs have double sizing (i.e. Two sizes listed)?

Havaianas are made from our magic Brazilian rubber formula and manufacturing process. As a result, our moulds are designed on a double sizing system and factor in a slight sizing variation from pair to pair making the product super comfortable and unique.

How do i measure my Havi’s?

Measure diagonally from the centre of heel to the big toe. We recommend measuring the underside of the sole, so your straps don’t get in the way!

Once you have the measurement (in centimetres), divide it by 6.66. This calculation will give you the true size of your thongs

See example below:
Thongs Measurement: 235cm
Calculation: 235 / 6.66 = 35.28
True Havaianas Size: 35/36

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