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TERMS & CONDITIONS

PAYMENT POLICY

  • All purchases made on havaianas.in can be paid by credit card, debit card and net-banking. 
  • For credit card purchases on havaianas.in, you may choose to use Visa, Mastercard and American Express.
  • For your safety, should there be any discrepancy between registration and payment information, we reserve the right not to approve your order or to contact you to confirm your details.

FREE SHIPPING ON ALL ORDERS

The free shipping is valid for purchases made on Havaianas India website – havaianas.in (except for COD) and only for deliveries within India.

DELIVERY POLICY

  • The delivery schedule may vary based on the location and availability of the product.
  • Enter pincode to get the estimated delivery time and the shipping amount (if applicable). 
  • In case you have purchased multiple products in one order, the deliveries may be made separately on different dates, depending upon the delivery mode and product availability.
  • Deliveries are made between 10 am and 6 pm throughout the country, by our logistics partners
  • To find out the status of your order access the My Orders section on havaianas.in and after logging in, click on the order number.
  • All major order related updates will be emailed and messaged to you via sms.
  • COD (Cash on Delivery) charges of ₹250 shall be applicable on COD mode for every delivery made by Havaianas India (including replacement)
  • A maximum of three attempts will be made to deliver the order.
  • In case you are not reachable or do not accept delivery within these attempts Havaianas India, reserves the right to cancel the order(s) at its discretion.

RETURNS AND EXCHANGES

Returns

  • You can return your online purchases within 30 days from the date of purchase, as per the below guidelines:
  • Product should be returned in unused/unworn & fully resalable condition.
  • The product must be returned with its original hang tags and packaging.
  • Refund will as per the cost of the product mentioned in the invoice.
  • The shipping costs (if any) will not be refunded.
  • Please allow your returned products to arrive at our fulfilment centre.
  • Upon receipt and inspection of your return, Havaianas India will issue a refund
  • The amount will be refunded to the original form of payment.
  • The refund time may vary from 15-25 days depending on the processing time and mode of initial payment.
  • We can only accept returns for purchases made through havaianas.in
  • For all other purchases, the communication should be directed to the original place of purchase.
  • Havaianas purchased outside India will have to be exchanged within the country of purchase.

Return Instructions

Exchanges

  • We do not offer direct exchanges.
  • Exchanges will be considered as a return and a new order must be placed against
    the same.
  • In order to process a return please follow our return instructions to return
    the unwanted merchandise and place a new order for the items you wish to receive.
  • In case you receive the wrong size, colour or style please contact our Customer Service (details at the end of this page)
  • Our footwear carries US sizing, please refer to the size chart for clarification.
  • We meticulously perform quality check before shipping any product to customers, however if you receive a damaged/defective product immediately contact our Customer Service (details at the end of this page)
  • These terms are not applicable to wear and tear or damages due to improper fit, alterations or misuse of your Havaianas.

Still have questions?? Please e-mail Customer Service any time at support@havaianas.in
please allow 24-48 business hours for respond) or call 022-62615300 (Mon -Fri 8am-9pm EST)

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