We pride ourselves on the quality, comfort, and style of our product. We only use premium Brazilian rubber in all our products and the magic formula hasn’t changed since the first pair rolled off the production line in 1962.
If you believe you have a faulty product, however, we can help you out. We offer a 6-month replacement warranty on all Havaianas purchased from our online store, or from any one of our authorized resellers throughout Australia. Our process to analyze faulty claims is really easy – just send us an email: firstname.lastname@example.org and we’ll take a look.
Unfortunately, we will not replace items that we reasonably believe to be worn or damaged through improper use.
Items excluded from our returns policy
Unfortunately, “Make Your Own” products cannot be returned for a refund, credit or exchange. Please make sure you’re 100% happy with your design (and size) before you check out.
Once your item(s) for exchange is received and assessed, we'll email you details of your online credit note code within 5 business days of receipt.
Don't forget - the code is only valid for use online at havaianas.com.au.
Your refund will be processed within 2-5 business days following receipt and assessment of the item(s) for return. Refunds will be processed via your original method of payment. Please allow up to 5 business days for funds to appear back in your account.